Punch Assist support

Quick answers, and how to reach us if you need more.

Punching in and out

How do I punch in? Tap Punch in on Today, or use the notification, the home-screen widget or the Quick Settings tile. Your shift keeps counting even when the app is closed.

I forgot to punch out. Tap Punch out and choose when you finished. You can also add or fix a shift from History on the Today screen.

What do breaks do? A break pauses your work and moves your finish time later by the same amount, so lunch is never counted as lateness.

Balance and rewards

What is my Balance score? A private score from 0 to 100, built from how often you leave on time, how little overtime you do, and the habits you have switched on: water, walk, Mindful sessions and steps. It appears once you have three days of shifts.

How do I earn badges? By leaving on time, avoiding overtime, reaching your weekly goal, doing Mindful sessions on three days in a week, and reaching your step goal on five days in a week.

Steps

How are steps counted? Connect Health Connect from Insights. Punch Assist reads your daily step count on your phone. It never stores or uploads it.

Mindful

What is free? Guided breathing is free. Music, nature sounds and the 10 and 15 minute sessions are part of Pro, and every sound can be previewed for a few seconds first.

Pro and tips

How do I restore Pro? Open the Pro sheet from Settings and tap Restore purchase. Pro follows your Google account on any phone.

What do tips do? They are a thank-you and unlock nothing.

Your data

Can I move to a new phone? Use Back up in Settings, then Restore on the new phone.

Where is my data? Only on your phone. Clear all data removes it.

Reminders arrive late?

Some phones close apps in the background to save battery, which can delay a reminder. To make them reliable, open Android Settings → Apps → Punch Assist → Battery and choose Unrestricted (the wording varies by brand). The shift timer in the notification is run by Android itself and stays accurate either way.

Still stuck?

Write to support@newtonarc.com and tell us which version of the app you use (Settings → About), your phone model and what happened. The Send feedback button in the app fills those details in for you.